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For any questions or additional information email:

Return Policy

If you are not satisfied with one of our products we will accept it back within 14 days of purchase except for jewelry purchased in MAGG Marketplace where each artist has their own return policy.


We want you to be satisfied with your purchase. If you think there is a problem with your purchased item due to a defect in manufacturing, please contact us.


When returning a product, you can request an identical replacement item or request a refund. However, we do not accept returns of used tools (except in cases of manufacturer defect), because tools are subject to abuse, misuse and damage that renders them unsellable after use. Tools to be returned, must be unused, and in their original unopened packaging. Please email for a return authorization.

If the return is needed as a result of shipping damage, manufacturer defect, or our mistake, we pay the shipping charges - both to have your item sent back to us, and to send you a replacement item.

In the case of an authorized return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not credit the shipping charges toward the exchange.


Conditions and exceptions for returns

In cases other than returns for reason of defect or damage from shipping, we can only accept items that are returned unused, still in their original packaging, in sellable condition, without signs of wear and tear and with all of the original contents and packaging. Contents consists of any included parts and accessories, as well as the warranty card and manual without user's notes or markings. Packaging includes all inner and outer packaging.
Items not returned in the condition described will be subject to refusal of the return.


We cannot accept returns on books, DVDs, or downloads.

For any questions or additional information email:

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